Colleague-as-a-Service Plus

Enabling companies to achieve measurable outcomes through fully managed Source-to-Pay, procurement, and data services, delivered end-to-end by Denova.
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What is CLaaS+?

Colleague-as-a-Service+ (CLaaS+) is Denova’s fully managed procurement and data delivery model, designed for organisations that want outcomes delivered, not just additional capacity.
 

With CLaaS+, Denova takes ownership of defined procurement, finance, and data services end-to-end. We design the operating model, manage the day-to-day service, and continuously optimise performance against agreed KPIs. Our experienced Colleagues operate as an extension of your organisation, but with Denova accountable for delivery, quality, and continuous improvement.

What Denova Can Do For You

Own End-to-End Service Delivery

Denova takes full responsibility for defined procurement, finance, and data services. We design the operating model, manage the team, and remain accountable for delivery, quality, and outcomes.

Run Day-to-Day Operations (BAU)

CLaaS+ ensures your business-as-usual activities run smoothly and consistently. From transactional processing to operational support, we keep services moving without disruption.
Process & System Management

We operate, support, and continuously improve your Source-to-Pay processes and systems, ensuring stability, efficiency, and high-quality outputs across tools and platform.
Governance, Controls & Performance

CLaaS+ includes defined governance, controls, and KPIs. We monitor performance, manage service levels, and provide transparent reporting against agreed outcomes.
Scale Services as Demand Changes

Easily scale volumes, scope, or complexity without redesigning your operating model. CLaaS+ flexes with your business while maintaining service quality and control.
Drive Continuous Improvement

Beyond steady-state delivery, we proactively identify process improvements, automation opportunities, and data insights to drive ongoing efficiency and value.

How Colleague-as-a-Service Plus Empowers Businesses

End-to-End Service Ownership

With CLaaS+, Denova takes full accountability for defined procurement, finance, and data services. We design and run the delivery model, manage the team, and are accountable for day-to-day delivery performance, so you get outcomes delivered, not just additional capacity.

Predictable Cost & Efficiency

CLaaS+ provides a clear, predictable cost model for managed services. By standardising delivery, optimising workflows, and leveraging our global talent model, we deliver significant cost efficiencies without compromising quality or control.

Rapid Service Stand-Up

Our proven operating models, playbooks, and experienced delivery leads enable fast mobilisation. Services are stood up quickly with minimal disruption, allowing you to stabilise or scale operations without long transition timelines.

Scalable Managed Delivery

Easily scale services up or down as demand changes. CLaaS+ allows you to expand scope, volume, or complexity without redesigning your operating model or increasing internal management overhead.

Governance, Controls & KPIs

CLaaS+ includes defined governance, service levels, and performance metrics. We track delivery against agreed KPIs, provide transparent reporting, and continuously optimise performance to drive long-term value.

Continuous Improvement Built In

Beyond steady-state delivery, CLaaS+ focuses on ongoing optimisation. We identify process improvements, automation opportunities, and data insights to continuously enhance efficiency, quality, and business outcomes.

A fully managed model for Source-to-Pay, procurement, and data, where Denova owns delivery and performance.

Find the Right Capability for Your Organisation

Procurement Operations Support

Purchase Order (PO) Management

Invoice Processing and Accounts Payable Support

Invoice Query and Exception Management

Supplier Onboarding and Master Data Management

Contract Administration Support

Catalogue and Item Master Maintenance

Procurement System Administration

ERP Procurement Support

User Access and Role Management

Spend Analysis and Procurement Reporting

Dashboard and BI support

Have a unique requirement? No problem!
Get in touch, and we will design the capability you need.
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Frequently Asked Questions

How does CLaaS+ work?

We start by clearly defining the scope, outcomes, and success measures for the service you need (e.g. AP processing, sourcing support, data reporting).

Denova then:

  • Designs the delivery model
  • Assigns and manages the right colleagues
  • Oversees performance, quality, and continuity
  • Continuously improves the service over time
Your team remains focused on priorities while we handle execution.

What types of work are suitable for CLaaS+?

CLaaS+ is ideal for repeatable, operational, or scale-driven activities, such as:
  • Accounts Payable & transactional finance
  • Procurement operations & sourcing support
  • Data, reporting, and analytics services
  • Back-office and transformation support
If the work benefits from structure, process ownership, and consistency, then CLaaS+ is a strong fit.

How does pricing and billing work?

CLaaS+ is typically priced on a monthly service fee, aligned to:
  • Scope and complexity of the service
  • Volume or throughput expectations
  • Required skills and seniority
This provides predictable costs, transparency, and significant savings versus traditional outsourcing or local hiring without sacrificing quality or control.

How long can CLaaS+ support my business?

As long as you need.

CLaaS+ is designed to scale up, down, or evolve with your business. We regularly review scope and performance to ensure the service continues to meet your needs, whether that’s for a few months or several years.

How do you ensure quality and performance with remote delivery?

CLaaS+ is built for remote-first delivery.

We put in place:

  • Clear SLAs and KPIs
  • Structured governance and reporting
  • Defined communication rhythms
  • Ongoing training, mentoring, and QA
Our colleagues are experienced in remote environments, and Denova actively manages performance, so location never compromises outcomes.

Ready to Extend  Capability?

Scale your Source-to-Pay operations today. With CLaaS+, Denova owns delivery, performance, and outcomes, not just resourcing.