How we deliver
Managed Services
Reliable delivery, with clear service ownership.
Let Denova manage defined procurement, finance and data activities. Agree the scope and outcomes, with visibility of quality, performance and continuous improvement.
SAP Ariba Administration
Reliable platform support and continuous improvement
Denova improved approval workflows, automated supplier surveys and strengthened day-to-day SAP Ariba support for a UK business in a regulated sector. Supplier onboarding turnaround fell by an average of 39%, with backup cover supporting continuity.
An agreed service.
Clear ownership.
You set the business objectives and retain oversight. Denova manages the people, processes and day-to-day delivery of an agreed service, with clear measures for quality and performance.
Where can we provide support?
Specialist support for your business
Bring recurring activities into a defined service, with scope, responsibilities and performance measures agreed from the start.
Procurement operations
Keep recurring procurement activity organised and moving.
- Procurement operations support
- Purchase order management
Accounts payable
Bring structure and ownership to transactional finance activity.
- Invoice processing and AP support
- Invoice query and exception management
Supplier & contract administration
Maintain reliable supplier information and support the contract lifecycle.
- Supplier onboarding and master data management
- Contract administration support
Catalogue & system administration
Maintain the information and systems that support purchasing.
- Catalogue and item master maintenance
- Procurement system administration
ERP & access support
Support procurement systems within your controls and agreed permissions.
- ERP procurement support
- User access and role management
Reporting & BI
Keep operational reporting useful, consistent and available.
- Spend analysis and procurement reporting
- Dashboard and BI support
Explore our Procurement & S2P and Data & BI services.
A practical approach
How we work with you
01
Define the service
Agree the scope, responsibilities, expected volumes and measures of success.
02
Set up delivery
Establish the team, processes, system access and communication routines for the service.
03
Manage and improve
Review performance together, resolve issues and improve the service as your needs develop.
Accountability throughout
Stay close to service performance
Visible performance
Understand how the service is performing through agreed service levels, reporting and regular reviews.
- Clear service levels and KPIs
- Defined communication and escalation routes
Ongoing improvement
Review processes and service demand together, with practical improvements built into the delivery model.
- Quality checks, training and mentoring
- Scope and capacity reviewed as needs change
Find the right delivery model
Prefer to direct individual specialists within your own team? Explore Embedded Delivery.
Common questions
What you need to know
A few practical details about working with Denova.
How do Managed Services work?
We agree the service scope, outcomes and measures of success. Denova then designs the delivery model, manages the colleagues and oversees performance, quality and ongoing improvement.
What types of work are suitable?
Repeatable procurement, finance and data activities are a good fit, particularly where clear process ownership, consistent delivery and regular performance reporting are important.
How does pricing and billing work?
Managed Services are typically priced as a monthly service fee. The fee reflects the agreed scope, complexity, expected volumes and skills required.
How long can a managed service run?
A service can support your organisation for a few months or several years. We regularly review scope and performance so that the service can evolve with your needs.
How do you manage quality and remote delivery?
We establish clear service levels and KPIs, structured reporting, communication routines and quality checks. Denova manages performance and provides ongoing training and mentoring.
How is this different from Embedded Delivery?
Managed Services give Denova responsibility for an agreed service and its delivery. Embedded Delivery adds specialists to your team, with you directing their day-to-day priorities.
Let’s talk
Tell us what you need
Share the work you need help with, the skills involved and your expected timing. We’ll discuss the right approach for your team.
Whether you have a defined requirement or are exploring your options, we can help you shape the next step.